Customer Support

Customer Support

Need help with fit, installation, missing accessories, or product service? Leave your contact details and order information, and the AEGIVIXE support team will follow up by email.

Service desk

Support before and after installation.

AEGIVIXE support is built around practical customer questions: whether the monitor fits, how to install the screen correctly, and what to do if an accessory is missing or a product issue appears during use.

Email support aegivixe@126.com
AEGIVIXE customer support team for fit, installation, and after-sales service
01

Fit confirmation

Send your monitor size, aspect ratio, and a front photo of the monitor edge before choosing a model.

02

Installation help

Get help with cleaning, black metal strip placement, hanging position, and magnetic support.

03

After-sales service

For missing accessories, product condition, or use questions, include order information and clear photos.

Leave your information

Tell us what happened. We will contact you.

Share your contact details and order information so AEGIVIXE support can follow up directly.

Support module

Usage and installation guide.

Based on the AEGIVIXE user manual, the privacy screen is intended for compatible flat desktop monitors. Clean the screen first, attach the black metal strips to the lower sides of the monitor, then gently hang the privacy screen and press the magnetic area into place.

01 Clean screen

Use the cleaning kit and nano-cleaning cloth before installation.

02 Attach strips

Peel the backing and place the black metal strips on both lower sides.

03 Hang screen

Gently hang the privacy screen on the monitor and press the magnetic area.

04 Adjust brightness

For better viewing, adjust monitor brightness after the screen is installed.

AEGIVIXE usage and installation guide steps from the user manual

Recommended for

  • Flat desktop monitors used in offices, shared desks, customer-facing counters, and work-from-home setups.
  • Displays with a stable top edge that can support a removable privacy screen structure.
  • Users who want front-view clarity while reducing readability from side angles.

Not positioned for

  • Apple iMac and all-in-one computer profiles unless a specific product listing confirms compatibility.
  • Curved monitors, unusually thick bezels, frameless displays without support points, or monitors with built-in cameras/sensors that may interfere with hanging structures.
  • Any monitor where the visible screen size and aspect ratio do not match the selected model.